Shipping policy

Shipping Policy

Processing Time All orders are carefully prepared and dispatched within 2–5 business days. As each piece is handled with care, please allow additional time during peak periods.

UK Shipping We offer standard and express shipping across the United Kingdom. Delivery times are typically 2–3 business days for standard and 1–2 business days for express once dispatched.

International Shipping We ship worldwide. International delivery times vary by destination, typically 5–14 business days. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Packaging Every Lue Atelier London piece is shipped in our signature luxury packaging, designed to protect your jewellery and make for a beautiful unboxing experience.

Lost or Delayed Orders If your order has not arrived within the expected timeframe, please contact us at [your email] and we will investigate promptly.